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Backend Engineer
We’re looking for a mid-level Backend Engineer to join our team...
Full-TimeNoida Sec-16 Film CityEngineering
About the Role
As a Backend Engineer at OpenPhone, you'll join a dynamic team working on our innovative communication platform for small and medium-sized businesses. You'll contribute to one of our specialized engineering pillars that power different aspects of our growing platform, and join one of our teams across our Engineering pillars, who own different areas of our platform:
- According to a study conducted by PwC, a staggering 73% of customers emphasize that customer experience plays a pivotal role in their purchasing decisions.
- In a survey by Salesforce, it was found that 76% of customers hold the expectation for companies to comprehend their needs and expectations.
- Research by Bain & Company discovered that customers who have positive experiences with a company are 80% more likely to become repeat customers.
- A study conducted by Deloitte unveiled that 62% of companies perceive customer experience delivered through contact centers as a competitive differentiator.
Technical stack and tools:
- Our backend is built on Node using Typescript.
- We use Kubernetes on AWS to orchestrate our infrastructure setup and deployment.
- The overall architecture is event-driven microservices with RabbitMQ at the center of it.
- We use a variety of databases for different purposes: Postgres, Mongo, Elastic, and Redis.
- We use Kong as our public API Gateway.
- Observability Tools: Datadog
- Other Tools: Figma, Linear, Notion, and Slack